Shipping and Return Policies

How long does it take to ship my order?

Our timeline is to drop off your order at the shipper (USPS, UPS, FedEx) within 1-3 business days of receiving your order. The wreaths, swags, bows listed at our website are ready to ship so customers can expect their order to be on the way quickly. Buyer will receive a tracking number via email as soon as their order has been delivered to the shipper. We will monitor the shipment in transit and confirm arrival when shipper indicates delivery was made to buyer. We do not require signatures at delivery unless requested by the buyer.

Can I return or exchange my order if I change my mind?

All sales are final. We are a small shop and are not able to offer exchanges. Please read descriptions carefully and ask questions in advance of ordering to be confident in your purchase.
If there would be a special circumstance, other than a faulty or damaged item, in which we would approve a return, the buyer would pay the shipping to return the item to us postmarked within 5 days of receipt. Refund (minus our original shipping charges to the buyer) would be processed after we receive the returned item in the original box and in its original condition.

Can I cancel my order?

Yes, but you must act quickly. You may cancel within 24 hours of placing your order. Once your order has been dropped off at the shipper, cancellation is not possible.

What if my package is damaged in shipment?

All packages are insured and we will provide you with information to contact the carrier so you can file for compensation.

How is shipping calculated for the lower 48 states?

We use a Flat rate shipping charge for the lower 48 states. Shippers such as UPS and FedEx charge based on the size of the box. Even though most wreath shipments only weigh 4-6 lbs, wreath boxes are large and cost considerably more than the current $10-$15 flat rate we charge. Therefore HWS shares shipping costs with the customer. We typically ship using USPS and UPS Ground, Monday – Friday. Insurance is included. A physical 'ship to' RESIDENTIAL address is required.

How much is shipping to Alaska or Hawaii?

Shipping to Alaska & Hawaii is more expensive than to the other 48 states. BEFORE making a purchase, please contact us for the shipping rate to your specific address in either of these two states.

Do you sell internationally?

No. we do not currently sell outside of the United States.

How do you package the item for shipment?

We use new corrugated cardboard boxes in which the wreath fits snugly but without crowding. Items are fastened tightly in place with chenille stems so they do not jostle during shipment. We may on occasion recycle and ship in a quality used box to reduce our footprint on the environment.

What if my wreath has a defect?

We are vigilant to be sure that your wreath is in perfect condition when we ship. We do routinely take photos of a wreath in its box ready for shipment. That said, if we make a mistake, we will stand by our product. Please contact us within 2 days of the arrival of your wreath and keep the original box and the wreath. We will ask you to take pictures of the box and wreath and will do our best to work with you to resolve the issue. In the case of a return for a defective item, it must be return shipped within 5 days of contacting us. We will issue a return mailing label. Refunds (less the cost of the original shipping) will be processed when we have received the item back in our Shop.

What is the process for Custom Orders?

-Customer will fill out a Custom Order Agreement form that will provide details for the custom design.
-Production time is 2-4 weeks, depending on availability of materials.
-HWS will purchase all materials.
-Flat fee of $100.00 per item after the Custom Order Agreement is set and before materials are purchased for work to begin. This will be applied to the total cost of the custom item and is non-refundable if the order is cancelled by the buyer for any reason.
-Cost of shipping will be estimated in advance of the Custom Order Agreement using the client’s zip code. Shipping charges will be added to the final item price in the Etsy listing.
-Upon item completion, the remaining balance is due & will include shipping charges.
-To initiate your inquiry, please use the Custom Order request button or send us an email via Messages in our Etsy shop.We look forward to your inquiry

Do you offer variations?

We do offer Variations in Size Orders of items currently or recently in stock upon availability of those same supplies and materials. Please contact us via email at heartlandwreathshop.gmail.com if you want to request a variation of any of our listings.

Where else can you find us?